IU Kokomo Student Formal Complaint and Grade Appeal Report
For accreditation purposes, Academic Affairs is required to track student complaints.
Students should file formal complaints using the campus procedures, located here:
Per the procedures, formal complaints “should be in writing, signed, and submitted no later than 30 days of the incident.” Note, an email message is considered such a notice if received within 30 days of the incident. Each school is to keep records of formal student complaints and their resolutions. Informal complaints do not require reporting. However, all formal complaints, even those found to be without merit, shall be reported.
Three times a year, each school should complete the following summary report for the previous session. Deadlines for submitting the report are as follows:
- January 15 (for complaints resolved in Fall Semester)
- June 1 (for complaints resolved in Spring Semester)
- September 1 (for complaints resolved in Summer Session)
Reports should be sent via email in Word format to the Executive Assistant in Academic Affairs.
Note: this report is for academic complaints handled by Deans and Chairs. Complaints that are in the purview of other offices, such as discrimination, are recorded elsewhere.
For complaints that are unable to be resolved at the departmental level, the student may choose to file a formal complaint with the Office of Academic Affairs.
Please summarize the complaints in the form below. Do not include names of students or faculty.
For grade appeals, the complaint can be summarized as “Grade Appeal.” For the resolution of a grade appeal, you can simply indicate “Grade Upheld” or “Grade Changed.” Level 1 (Course Instructor) grade appeals should not be included in the report.
In complex issues where there are multiple complaints regarding the same faculty member, administrators should use their own judgment about whether to count them as one complaint or multiple complaints. For example, if six students complain about one specific event or related problems in a class, that can be reported as one complaint reported by six students. However, if the event occurs again after the students complain, or students complain about an unrelated problem in the same course, these complaints could be reported as an additional issue/complaint. It might be easiest to group them in terms of resolutions—if related students complaints result in one meeting and one disciplinary warning to the faculty member, it might be easiest to group them as one complaint for the purposes of this report.
Name of School:
Semester/Session Report Covers:
Date of Complaint
Date of Resolution
Summary of Complaint
Summary of Resolution